Return Policy

Standard Return Policy

If you are not satisfied with your purchase for any reason, you may return items for a refund within 30 days, subject to the conditions below:

  • Returned items must be:
    • Unworn and in new condition
    • In their original packaging
    • Sale items and personalized items are FINAL SALE
  • Incomplete returns will receive a reduced credit, reflecting any missing parts/items.
  • Your Return Authorization number should be prominently displayed on the outside of the shipping box.

    •  

    You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

    Gifts Warehouse Outlet Inc.

    Attn: Returns Department

    100 EMJAY BOULEVARD

    BRENTWOOD, NY 11717

                                                                                           

    You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

    Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

    If your return is not the result of our error, original shipping charges will be deducted from the refund and the return shipping costs are the responsibility of the customer.

     

    Refunds

    Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

    Product Exchanges

    If you purchased a product from GiftsWarehouseOutlet.com that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

    Defective Items

    An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

    Damaged or Missing Items

    Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.

    Replacement

    We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.

    Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item and we will issue a refund for the the returned product upon completion of our return process.